We do this using Insights Discovery, an innovative psychometric tool that’s helps individuals understand their own personal preferences and communication style, and how this might be perceived by their customers and colleagues. Here is a quick way to have a think about what your preference might be. Choose all the words that you feel are representative of you:
If you have a higher number in one of the columns this could indicate your preference for this way of working.
Column 1 represent Cool Blue,
Column 2 represents Fiery Red,
Column 3 represents Sunshine Yellow and
Column 4 represent Earth Green.
If you are Fiery Red, who likes a fast-paced action-oriented meeting, and you are dealing with Earth Green, who likes a calm meeting where they have some time to think, this could mean that these two styles may clash. It is here that as the person leading the meeting you get the opportunity to adjust your style to the needs of your customer and build a better, stronger relationship.
During the workshop you will receive an Insights Discovery report that tells you all about you, your style, your strengths and possible areas of weakness. There is a whole section that talks about the sales process and where you do well and areas that you can develop further.
When we focus on being able to recognise the preferences of other people, it allows you to tailor their customer experience with you directly to their needs. No more one size fits all approach; instead, you will be able to offer the personal service that’s so often missing for customers. Using Insights Discovery and the Pitch Community Programme isn’t about creating sales robots that follow a script. Instead, we help people who need to be able to sell their product or service adapt their style in the moment to the needs of their customers. The Pitch Programme makes sales and service fun and engaging, rather than hard work.